Our Return and Refund Policy
Welcome to Prime Herders, your one-stop-shop for all your goat and alpaca needs. We understand that purchasing livestock is a significant investment, and we want to ensure that you have a hassle-free experience. That’s why we have designed a comprehensive return and refund policy to protect your interests. Read on to learn more about our commitment to customer satisfaction.
Our Promise to You
At Prime Herders, we take pride in the quality of our goats and alpacas for sale. We carefully select and raise our animals to guarantee their health, temperament, and suitability as pets or breeding stock. We have a team of experienced professionals who work tirelessly to ensure that each animal meets the highest standards before it leaves our farm. However, we understand that sometimes circumstances may change, and you may need to return or request a refund for a purchase. In such cases, we are here to assist you.
30-Day Satisfaction Guarantee
We offer a 30-day satisfaction guarantee on all our goat and alpaca purchases. If, within 30 days of receiving your animal, you are not completely satisfied for any reason, you may return it to us for a full refund or exchange. We want you to be happy with your purchase, and we will do everything we can to make it right.
Conditions for Returns and Refunds
To ensure a smooth return or refund process, please take note of the following conditions:
1. Contact us: Before initiating a return or refund request, please contact our customer support team within the 30-day period. We will guide you through the process and address any concerns you may have.
2. Animal health: The returned animal must be in good health and condition, free from any contagious diseases or injuries caused after delivery. We may request a veterinary certificate to verify the animal’s health.
3. Transportation: When returning an animal, it is crucial to ensure proper transportation. We recommend using a reputable livestock carrier to minimize stress and ensure the animal’s well-being during transit.
4. Return fees: The customer is responsible for any return shipping fees unless the return is due to an error on our part, such as sending the wrong animal or a significantly different animal than what was ordered.
Once we receive the returned animal and confirm its good health and condition, we will initiate the refund process. Refunds will be issued using the original payment method, and you can expect to receive the refund within 7-10 business days. In the case of an exchange, we will work with you to find a suitable replacement based on your preferences.
Buy with Confidence
Prime Herders is dedicated to providing you with the best goats and alpacas on the market. We stand behind the quality of our animals and our commitment to customer satisfaction. Whether you are looking to buy goats or alpacas, Prime Herders is your trusted source.
Where to Buy Goats and Alpacas
If you are wondering where to buy goats or alpacas, look no further than Prime Herders. We offer a wide selection of healthy and well-cared-for animals. Browse our website to explore our current inventory, and feel free to reach out to our knowledgeable team if you have any questions or need assistance in making your decision. We are here to help you find the perfect addition to your farm or family.
In conclusion, at Prime Herders, we prioritize your satisfaction and strive to provide you with a seamless purchasing experience. Our return and refund policy ensures that you can buy goats and alpacas from us with confidence. We are committed to resolving any issues promptly and ensuring that you are happy with your purchase. Trust Prime Herders for all your goat and alpaca needs.